Veelgestelde Vragen

Delivery within the Netherlands is free over € 400. Below that we charge € 35 shipping.

Orders placed before 20:00 are processed the same day and delivered to your address in 2 to 4 working days.

Orders placed after 20:00 are processed the next working day.

You receive a confirmation email as soon as your order ships, including the tracking details.

We deliver to the Netherlands. Delivery is free from EUR 400, below that we charge EUR 35. For deliveries outside the Netherlands, please contact us via our contact page.

Flooring packs are delivered by an approved carrier. Packs are delivered to the ground floor. Bear in mind that flooring packs can be heavy, so make sure someone is there to take delivery.

The carrier contacts you in advance to arrange a delivery slot.

Yes. After dispatch you receive an email with a tracking link so you can follow the delivery.

Yes. You have the statutory right to cancel and return your order within 14 days of receipt without giving a reason.

Products must be returned in their original, unopened packaging. Opened or damaged packaging is not accepted.

Neem contact op via onze contactpagina of stuur een e-mail om je retour aan te melden. Wij sturen je dan instructies en het retouradres.

Do not send your order back without contacting us first.

The customer pays the return costs, unless the product arrived damaged or was delivered incorrectly. In that case we cover them.

Once the return has arrived and been checked, we refund the purchase amount within 5 working days to the original payment method.

Report damaged products within 36 hours of receipt via our contact page, with photos of the damage. We will sort it out as quickly as possible.

Never accept a damaged delivery without noting it with the driver.

Measure the length and width of the room and calculate the area (L × W). Add 10% for waste in straight rooms. For herringbone, diagonal layouts or irregular rooms, allow 15%.

Example: 4 m × 5 m = 20 m² + 10% = 22 m². Order packs that together cover at least 22 m².

Every product page states how many m² one pack contains, so you can easily work out how many packs you need.

Dryback (glue-down): The planks are glued to the subfloor. This gives a stable, flat result and is ideal for professional installation. Suitable for underfloor heating.

Click: The planks lock together and float on the subfloor. Easy to lay yourself, easy to lift and relay.

Yes, most JOKA vinyl and laminate floors can be used with water-based underfloor heating. For JOKA Design 555, glue-down and click, JOKA specifies a maximum surface temperature of 29 °C. A glue-down floor transfers heat best.

Check the product specifications on the product page for the exact suitability per item.

With herringbone the planks meet at right angles in a zigzag with square ends. With chevron the ends are cut at an angle, so the pattern forms a point. Chevron looks sleeker, herringbone more classic.

Allow about 15% waste for herringbone. See the herringbone floors or the Evolut range, which has both patterns.

The wear layer is the top layer of the floor that takes shoes, chair legs and pets. Design 340 has 0.40 mm: plenty for a bedroom or guest room. Design 555 has 0.55 mm and a thicker plank (2.5 versus 2 mm): the choice for a hallway, living room or a home with dogs.

Yes. JOKA vinyl (LVT) flooring is 100% waterproof, which makes it ideal for wet rooms such as bathrooms, kitchens and toilets.

Laminate floors are not, so avoid using them in wet areas.

For click vinyl floors an underlay of 1 to 2 mm is usually right. Some products already have an integrated underlay.

For laminate we recommend a quality underlay for sound dampening and comfort.

Dryback floors need no separate underlay; the floor is glued straight onto the levelled subfloor.

JOKA floors come with the JOKA manufacturer's warranty. The warranty period varies per product and is stated on the product page and in the product documentation.

The warranty lapses in case of incorrect installation or use outside the recommended conditions.

We accept the usual payment methods, including:

• iDEAL
• Credit card (Visa, Mastercard)
• PayPal

All payments run over a secure connection.

As long as your order has not shipped you can cancel it by contacting us as soon as possible. After dispatch the returns policy applies (14 days).

Get in touch via the contact page to ask about samples. That way you can judge the colour and quality of our JOKA floors in your own space first.

Yes. After placing your order you automatically receive an order confirmation by email. The invoice follows once your order has shipped.